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Terms and Conditions

General Terms and Conditions of Use

Welcome to the "shop.dermophisiologique.it" website. These General Terms and Conditions of Use govern all aspects of the access and use of "shop.dermophisiologique.it". Your access and use of this website, together with the purchase of products via "shop.dermophisiologique.it", presupposes that you have read, understood and accepted these General Terms and Conditions of Use.

Products bought on the "shop.dermophisiologique.it" website are sold directly by Dermophisiologique s.r.l., Vicolo L. Pasteur, 120 - Caronno Pertusella (VA) 21042 – ITALY, Tax Code and VAT n°: 02130890128, Business Register n°: 27302 entered on 19.02.96, Economic and Administrative Register (REA) code: 232793, Share Capital: 52,000.00 EURO..

Please see the Information section if you need help. This provides information on orders and shipping, refunds and returns for products bought on "shop.dermophisiologique.it", the website registration form, tips and advice and other general information on the services provided by "shop.dermophisiologique.it". Please note that you can always contact DERMOPHISIOLOGIQUE via email: servizioclientiweb@dermophisiologique.it.
For any other legal information, please see these sections of the "shop.dermophisiologique.it" website: General Terms and Conditions of Sale, Cancellation Rights and Privacy Policy.

DDERMOPHISIOLOGIQUE may alter or simply update these General Terms and Conditions of Use in whole or in part. Users will be informed of any changes or updates to the General Terms and Conditions of Use via the Home page of the "shop.dermophisiologique.it" website as soon as they are adopted; any changes or updates will become binding as soon as they are published in this section. We therefore request that you access this section on a regular basis to check the most recent edition of the "shop.dermophisiologique.it" General Terms and Conditions of Use. Please do not use our website if do not agree, in part or in whole, with the "shop.dermophisiologique.it" General Terms and Conditions of Use.

Access and use of "shop.dermophisiologique.it" , including the viewing of web pages, communication with DERMOPHISIOLOGIQUE, the possibility to download product information and to buy products using the website are all activities carried on by our users for personal use only, not connected in any way with any commercial, business or professional activity.

Please note that you will be the only and sole person responsible for using the "shop.dermophisiologique.it" website and its contents. In fact, DERMOPHISIOLOGIQUE cannot be held liable for any illegal use of the website and its contents by users; DERMOPHISIOLOGIQUE shall, however, continue to be liable for any gross negligence or wilful misconduct on its part. More specifically, you will be the only and sole person responsible for providing incorrect or false information and data or those pertaining to third parties without their express authorisation to do so, together with any improper use made of the same.

Finally, since all materials you may download or otherwise obtain by using this service are obtained at your, the user’s, own behest and risk, all liability for any damage to computer systems or the loss of data as a result of downloading activities lies entirely with you, the user, and may not be attributed to DERMOPHISIOLOGIQUE. Furthermore, DERMOPHISIOLOGIQUE cannot be held liable for any loss as the result of the inaccessibility of the services provided by this website or for any loss or damage caused by viruses, corrupt files, errors, omissions, interruptions to the service, deletion of contents, problems with the network, provider or telephone and/or telematic connections, unauthorised access, altered data or the malfunctioning and/or non functioning of the electronic equipment used by the user.
You, the user, are responsible for keeping and using your personal data correctly, including therein any credentials that allow you to access reserved services, and for any damaging or prejudicial consequences for DERMOPHISIOLOGIQUE or third parties that may arise as the result of the incorrect use, loss or theft of said data.
 

1. Privacy Policy

Please read our Privacy Policy carefully. This applies even when you, the user, access the "shop.dermophisiologique.it" website and use its services without actually buying any product. Our Privacy Policy helps you understand how "shop.dermophisiologique.it" collects and uses your personal data and for what purpose.
 

2. Intellectual Property Rights

All contents of the "shop.dermophisiologique.it" website, such as, by way of example only, the works, images, photographs, dialogues music, sounds and videos, documents, drawings, figures, logos and all other materials, of any description, published on "shop.dermophisiologique.it" (including the menus, web pages, graphics, colours, screens, tools, font and design of the website, diagrams, layouts, methods, processes, functions and software that make up "shop.dermophisiologique.it"), are protected by copyright and all other intellectual property rights held by DERMOPHISIOLOGIQUE and the other holders of said rights. The reproduction, in whole or in part, in any form of "shop.dermophisiologique.it" and its contents is strictly forbidden without express written authorisation from DERMOPHISIOLOGIQUE.

DERMOPHISIOLOGIQUE has the exclusive right to authorise or forbid the direct or indirect reproduction of the "shop.dermophisiologique.it" website or its contents in any manner or form, whether whole or partial, temporary or permanent. With regard to the use made of "shop.dermophisiologique.it", you, the user, are only authorised to view the website and its contents. You are also authorised to perform all those acts of temporary reproduction, without any financial benefit for yourself, that are considered transitory or accessory and form an essential and integral part of the viewing of the "shop.dermophisiologique.it" website and its contents and any other operation while browsing the website for any lawful use of "shop.dermophisiologique.it" and its contents.
You, the user, are not authorised to reproduce, partially or wholly, the "shop.dermophisiologique.it" website and its contents on any external medium. You must first obtain express written authorisation to do so, each time, from DERMOPHISIOLOGIQUE or, where required, the authors of the individual works contained in the website.
Any such reproduction must, in any case, be solely for legal purposes and in full compliance with copyright and other intellectual property rights held by DERMOPHISIOLOGIQUE and the authors of the individual works contained in the website. The authors of the individual works contained in the "shop.dermophisiologique.it" website have the right, at any time, to claim ownership of their works and to oppose any deformation, mutilation or other modification of their works, including any act that damages said works or that compromises their honour or reputation.

You, the user, undertake to respect the copyright of the artists who have chosen to publish their works on the "shop.dermophisiologique.it" website and of those who have worked with "shop.dermophisiologique.it" to create any new expressive and artistic form intended for publication, whether or not exclusively for the website, as well as those forming an integral part of the same. Furthermore, you are not authorised, in any case whatsoever, to use in any form or manner the contents of this website and any individual work which are protected by copyright or any other intellectual property right. By way of example, you may not alter or otherwise modify the protected contents and works without first obtaining express written authorisation to do so from DERMOPHISIOLOGIQUE and, where required, the authors of the individual works published on the "shop.dermophisiologique.it" website.
 

3. Trademarks and domain names

DERMOPHISIOLOGIQUE is the sole exclusive holder of the "DERMOPHISIOLOGIQUE" and "shop.dermophisiologique.it" logos and registered trademarks and any other distinctive sign including the word "DERMOPHISIOLOGIQUE", including therein the domain name "shop.dermophisiologique.it".

All other distinctive signs used to distinguish the products sold on "shop.dermophisiologique.it" or otherwise found on the website are the registered trademarks of the respective owners and are used on the "shop.dermophisiologique.it" website for the sole purpose of distinguishing, describing and advertising the products for sale on "shop.dermophisiologique.it".

DERMOPHISIOLOGIQUE has the sole and exclusive right to use the trademarks it owns.

Unless expressly authorised to do so by DERMOPHISIOLOGIQUE, you, the user, are not authorised to use said trademarks to distinguish any other products or services, even if dissimilar to those on "shop.dermophisiologique.it".
Any unlawful and therefore unauthorised use of the DERMOPHISIOLOGIQUE trademarks is strictly prohibited and shall have serious legal consequences. In no way whatsoever may you use said trademarks or any other distinctive sign appearing on "shop.dermophisiologique.it" to obtain any illicit advantage from the distinctive character or recognition of the trademarks nor use them to damage the owner of the trademarks.
 

4. Links to other websites

The "shop.dermophisiologique.it" website may contain hypertext links ("links") to other websites that have no connection whatsoever to "shop.dermophisiologique.it" or DERMOPHISIOLOGIQUE.

DERMOPHISIOLOGIQUE does not control or monitor such websites and their content. DERMOPHISIOLOGIQUE cannot be held liable for the contents of such websites and the rules adopted by them with regard to your privacy and how your personal data are treated while browsing external websites.

Please take care when following the links on "shop.dermophisiologique.it" to other websites and read their terms and conditions of use and their privacy policy carefully. We would remind you that these Terms and Conditions of Use and the "shop.dermophisiologique.it" Privacy Policy do not apply to websites managed by other subjects, but only to the DERMOPHISIOLOGIQUE website.

The "shop.dermophisiologique.it" website only provides links to other websites in order to help you find further relevant information which you may wish to explore and to facilitate Internet links to other websites.

The provision of links does not mean that DERMOPHISIOLOGIQUE endorses or recommends your access and use of such websites, nor does it provide any guarantee concerning their contents or the services or goods that these may offer or sell to Internet users.
 

5. Links to shop.dermophisiologique.it

Anyone interested in adding a link from their own website to the "shop.dermophisiologique.it" home page or other web pages with unrestricted access (i.e. public) should contact DERMOPHISIOLOGIQUE via email (servizioclientiweb@dermophisiologique.it) in order to obtain our consent to adding a hypertext link to the "shop.dermophisiologique.it" website. DERMOPHISIOLOGIQUE grants applicants the right to add links to its website free of charge and on a non exclusive basis.

DERMOPHISIOLOGIQUE has the right to oppose the addition of direct links to its website if the applicant wishing to add a link to "shop.dermophisiologique.it" has, in the past, adopted unfair business practices, acted in breach of normal trading standards or been found guilty of unfair competition with DERMOPHISIOLOGIQUE or any of its suppliers. Likewise, DERMOPHISIOLOGIQUE has the right to oppose the addition of direct links to its website if it fears that any such behaviour may occur in the future or if the applicant has, in the past, acted in such a way that it has brought the name of DERMOPHISIOLOGIQUE, its website or its services into disrepute (or DERMOPHISIOLOGIQUE fears that it will do so in the future). The use of deep links (or deep frames) to "shop.dermophisiologique.it" is strictly forbidden, as is the unauthorised use of meta-tags, without express authorisation to do so from DERMOPHISIOLOGIQUE.
 

6. Warnings about contents

DERMOPHISIOLOGIQUE has taken every measure to ensure that the contents published on its website do not describe or portray any scenes or situations of physical or psychological violence or are such that may, in the eyes of the users of "shop.dermophisiologique.it", be considered prejudicial to civil beliefs, human rights and personal dignity, in all its forms and expressions.

DERMOPHISIOLOGIQUE cannot, however, guarantee that the contents published on its website are appropriate or licit in other countries beside Italy.

Therefore, should such contents be considered illicit or illegal in another country, we ask that you, the user, do not access our website and we inform you that, should you decide to access our website nonetheless, your decision to use the services provided by "shop.dermophisiologique.it" shall be at your own sole risk and liability.

DERMOPHISIOLOGIQUE has taken all necessary precautions to guarantee the users of this website that the contents of "shop.dermophisiologique.it" are accurate and do not contain incorrect or outdated information at the time this is published on the website or, wherever possible, at a later date.

Nevertheless, DERMOPHISIOLOGIQUE cannot be held liable for any loss suffered by the users of this website arising from the inaccuracy or incompleteness of the contents published by DERMOPHISIOLOGIQUE on its website, without this affecting, in any case, its own liability for any gross negligence or wilful misconduct on its own part and as otherwise foreseen by law.

Furthermore, DERMOPHISIOLOGIQUE cannot guarantee the users of this website that "shop.dermophisiologique.it" will be always available, work without interruption or be free of errors or malfunctions due to problems with Internet connections.

Should you experience problems when using our website, please contact our Information Service or email us at: servizioclientiweb@dermophisiologique.it. A member of DERMOPHISIOLOGIQUE staff will be happy to provide you with all the assistance you require and, where possible, guide you through the process of restoring your access to our website.

Likewise, we recommend that you contact your own Internet provider and check that all the devices needed for your Internet connection and access to web contents are correctly set and enabled, including your Internet browser.

While DERMOPHISIOLOGIQUE will do everything it can to ensure continuous access to its website, the dynamic nature of the Internet and its contents may make it impossible for "shop.dermophisiologique.it" to operate without suspension, interruption or discontinuity due to the need to update the website.

DERMOPHISIOLOGIQUE has taken all suitable technical and organisational measures to safeguard the security of the services provided on "shop.dermophisiologique.it" and the integrity of the data concerning Internet traffic and electronic communications in order to prevent the improper use and recognition of the same, as well as to avoid the risk of the disclosure, destruction or loss of data and information, whether confidential or otherwise, relating to the users of the website, including any unauthorised or illegal access to said data and information.
 

7. Our Commercial Policy

DERMOPHISIOLOGIQUE has adopted its own commercial policy, its mission being to sell products via company services, including the "shop.dermophisiologique.it" website, to the "end consumer" and no other figure. By "end consumer" we mean a physical person who uses "shop.dermophisiologique.it" for purposes other than exploitation for a commercial, business or professional activity.

f you are not an end consumer, please do not avail yourself of our services to purchase DERMOPHISIOLOGIQUE products using "shop.dermophisiologique.it". DERMOPHISIOLOGIQUE has the right to decline to process any orders from subjects other than an end consumer or any order that does not comply with the General Terms and Conditions of Sale and these General Terms and Conditions of Use.
 

8. Applicable Law and Dispute Resolution

These General Terms and Conditions of Use are governed by and construed in accordance with the law of Italy where not regulated herein in accordance with the provisions of the Italian Civil Code and applicable law.

You can return any product bought on "shop.dermophisiologique.it within ten (10) days from delivery. To do so:
  1. 1. Fill in the Contact Form
  2. 2. Make sure that the products are in the same condition as when you received them, in their original identifying pack, with the seal and/or plastic film unbroken, plus the original packaging used during transit.
  3. 3. Prepare the pack using the original box (or another of similar strength) and place the return address label over your own address.
  4. 4. Ask the courier who delivered the products to come and pick them up. Call TNT: our courier will pick up the pack wherever you want
N.B.: You can only return goods from the country in which you placed the original order; we are unable to make replacements.

DERMOPHISIOLOGIQUE will only accept returned goods if these are in good condition. Make sure that the products you want to return are in their original identifying pack, with the seal and/or plastic film unbroken (this forms an integral part of the product). Goods must be returned in their original packaging and sealed; if you want to return a ‘kit’, you must return all parts of the kit. We shall only refund you the cost of those products that have been returned in accordance with these instructions. The pack will be sent back to you if your returned product does not satisfy these conditions.
 

Refund times

Our warehouse will only accept your return if received within ten (10) days from the original date of delivery. Once accepted, we will arrange for your refund and send you an email of confirmation within thirty (30) working days.

Credit Card: Our bank will refund your account within roughly seven (7) working days from our email of confirmation.
N.B.: The time needed before the refund transaction appears on your account may vary and depends on the card issuer.

PayPal: The refund will appear on your account within twenty-four (24) hours from our email of confirmation.

Cash on Delivery: We can only refund you by means of a bank transfer payable to a bank or postal account. Please use the Contact Form to give us the account details (name of account holder and IBAN code). Our bank will normally refund you within thirty (30) working days from receipt of our request; the amount refunded will then appear on your account within a few days. .

Please see this section for further details: Terms and Conditions. .

What’s a cookie and what’s it for?

A cookie is a small text file sent by a website to your browser to ensure the website works correctly and to improve its performance. Some websites, such as “shop.dermophisiologique.it”, save cookies on your computer so that the website “remembers” you. Cookies can also be used to provide the website owners with visitor information.
 

What type of cookies does “shop.dermophisiologique.it” use and why?

Our website uses various cookies and similar tools, each having a specific function:
COOKIE TYPE FUNCTION
Session cookies
These cookies enable the website to function correctly and let you view the contents in your language and for your market each time you access the website. In fact, they recognise your country of connection so that you will automatically be redirected to the version for your country each time you visit the website. They also let you set up an account, log in and manage your orders. If you are a registered user, cookies recognise you as a registered user when you access services for registered users only. These cookies also “remember” you if you purchase items available on the website via an affiliated or partner website, allowing us to meet our obligations towards partner websites. These cookies are needed for websites to function properly.
Functional Cookies
These cookies let the website “remember” you - if so requested (e.g. by clicking on “Remember me next time”) – each time you access the website, meaning that you need not enter all your log-in data each time you visit the website. If you added items to your shopping cart and then closed the session without completing the purchase or deleting the items, the next time you access the website these cookies let you continue shopping with the same items in your shopping cart (within a limited period of time). These cookies are not indispensable for the website to function, but greatly improve browsing quality and experience.
Analytical Cookies
These cookies (e.g. Google Analytics) are used to produce statistics on how visitors use a website, e.g. whether via their computer or a mobile device, the number of pages visited or the number of clicks on a certain page when exploring a website. DERMOPHISIOLOGIQUE uses these results in an anonymous form for statistical purposes, and then only if the service provider uses cookies for the browser installed on your PC or other device used to visit our website.
Third-party Cookies for Marketing/Re-targeting
These cookies are used by trusted third parties to display advertising banners on other affiliated websites, showing the most recent products you viewed on “shop.dermophisiologique.it”. These cookies are also used while you browse our website to show you products that could be of interest to you or are similar to those you viewed in the past (browsing history). Our use of such cookies does not normally imply any processing of your personal data, but may allow for connection to your PC or other devices to trace saved data. In fact, these cookies connect to the browser on your PC or other device used to visit our website.
 

How can I disable cookies?

Most browsers (Internet Explorer, Firefox, etc.) are configured to accept cookies. Nevertheless, most browsers let you control and even disable cookies by changing the browser settings. Please note that the website may malfunction and/or the service we offer may be limited if you disable navigational or functional cookies. Visit www.youronlinechoices.com to find out more about cookies and how to manage/disable third-party cookies (for marketing/re-targeting). If you wish to disable analytical cookies and prevent Google Analytics from collecting data on your browsing history, download the browser add-on that disables Google Analytics: tools.google.com/dlpage/gaoptout.

DERMOPHISIOLOGIQUE’s goal is to guarantee your complete satisfaction. If, for any reason, you are not satisfied with your order, you can exercise your cancellation rights (right of withdrawal), without penalty, within ten (10) working days from the day on which you received the products purchased on the “shop.dermophisiologique.it” website. Products to be returned must be handed to the courier within fifteen (15) working days from the day you took delivery of them. You can return products by using either the courier recommended by DERMOPHISIOLOGIQUE (TNT) or another courier, but only after first filling out the Contact Form in order to get the return number. You cannot choose another product as a replacement.
 

How to exercise your cancellation rights

You need to satisfy the following conditions to exercise your cancellation rights correctly:
a. fill out the Contact Form correctly and then email it to DERMOPHISIOLOGIQUE within ten (10) working days from the original date of delivery. You may also send us a letter (registered or otherwise) within the same period to this address: DERMOPHISIOLOGIQUE S.r.l., Vicolo L. Pasteur, 120 - Caronno Pertusella (VA) 21042 – ITALY. Should you wish, you may confirm your intention to cancel your order by sending us a registered letter with recorded delivery to that effect within the following forty-eight (48) hours;
b. returned products must not be used, washed, opened or damaged;
c. the original identifying pack used for the product must be whole, complete with the seal and/or clear plastic film, forming an integral part of the goods to be returned;
d. . products must be returned in their original packing; if returning a “kit”, you must return all parts of the kit;
e. returned products must be sent to DERMOPHISIOLOGIQUE in a single shipment. Please note that DERMOPHISIOLOGIQUE reserves the right to refuse acceptance of products belonging to the same order if returned and shipped at different times;
f. returned products must be handed to the courier within fifteen (15) working days from the date on which you received the products.

If you meet all the above conditions, DERMOPHISIOLOGIQUE will refund you the original price of the purchased items, but not the cost of return shipping; in other words, the cost of returning the products to DERMOPHISIOLOGIQUE. If you decide to use the courier that DERMOPHISIOLOGIQUE uses to deliver purchased products to its customers (TNT), you will not be expected to pay the cost of return shipping, as DERMOPHISIOLOGIQUE will pay this to TNT on your behalf and then deduct the previous cost of shipping the products to your home from the final refund. If, however, you prefer to use a different courier, you will be expected to pay the full cost of return shipping yourself.

You will be contacted if we cannot accept your returned goods because they fail to satisfy the above conditions for return. In this case, you can ask for the items to be returned to you (at your own cost). If, however, you refuse to accept delivery of the items, DERMOPHISIOLOGIQUE has the right to keep both the products and the original purchase amount.
 

Refund Times and Methods

Once DERMOPHISIOLOGIQUE has received your returned items and checked that all the conditions of return have been met, you will receive an email confirming that we have accepted the return. DERMOPHISIOLOGIQUE undertakes to refund you the due amount as soon as possible, regardless of how you paid for the products (credit/debit card, cash on delivery, etc.). You will, therefore, receive a refund within thirty (30) days from the date on which you informed us of your decision to exercise your cancellation rights, provided that the above conditions for cancellation are met.

The actual time needed to re-credit your account or refund you the amount paid for the products depends on your original method of payment:
- credit/debit card: the time before the refund appears on your account depends on the card issuer. Please note that the refund (re-credit) will have the same date of value as that when you made the actual purchase (debit) and so you will not pay any bank interest on the transaction..
- PayPal: the refund will be paid to your PayPal account and will be immediately visible. The actual refund (re-credit) on your credit card account used for your PayPal account depends on the card issuer.
- Cash on Delivery: the refund will be paid to the bank you indicate, meaning that refund times depend on the accuracy of the data you provide. The actual refund (re-credit) will take about thirty (30) days.

If the products were purchased as a gift, refunds will be paid to the person who actually paid for them.
 

Product Identifying Pack

All products sold by DERMOPHISIOLOGIQUE come in an identifying pack with a seal and/or clear plastic film forming an integral part of the goods. Returns will not be accepted in the absence of the identifying pack.
 

TNT

Returns may be made using the courier recommended by DERMOPHISIOLOGIQUE (TNT - www.tnt.it), in which case DERMOPHISIOLOGIQUE will pay, on your behalf, the cost of return shipping and will keep track of your pack at all times. Contact TNT to arrange for your pack to be collected. If you decide to return the products using a different courier to that indicated by DERMOPHISIOLOGIQUE, you will be expected to pay the cost of return shipping yourself and you will be responsible for any loss or damage to the products while in transit.

These General Terms and Conditions of Sale regulate the offer and sale of all products on the “shop.dermophisiologique.it” website.

Products purchased from “shop.dermophisiologique.it” are sold directly by Dermophisiologique s.r.l., Vicolo L. Pasteur, 120 - Caronno Pertusella (VA) 21042 – ITALY, Tax Code and VAT n° 02130890128, Business Register n° 27302 entered on 19.02.96, Share Capital: 52,000.00 EURO, (also referred to as the Vendor).

Please see the Information section if you need help. This provides information on orders and shipping, refunds and returns for products bought on "shop.dermophisiologique.it". For any other legal information, please see these sections of the "shop.dermophisiologique.it" website: General Terms and Conditions of Use, Privacy Policy and Cancellation Rights. Please note that you can always contact DERMOPHISIOLOGIQUE via email: servizioclientiweb@dermophisiologique.it.
 

1. Our commercial policy

1.1 We, the Vendor (DERMOPHISIOLOGIQUE), offer the products listed on our website (“shop.dermophisiologique.it”) for on-line sales to end consumers only, for their personal consumption. Customers are not permitted to sell or resell any products or promotional product samples they receive, not even on line.

1.2 In order to purchase products from our website, you must: (a) be at least eighteen (18) years old or, if younger, authorised to do so by your legal representative; (b) be a consumer, i.e. a physical person purchasing our products for your personal use only, not connected in any way with any commercial, handicraft, business or professional activity; (c) be a registered user of the website; and (d) have a valid credit card.

1.3In accordance with our commercial policy, we reserve the right to refuse to process any orders placed by persons other than an "end consumer" and, in any case, any orders that fail to comply with this commercial policy. We also have the right to cancel or reduce any supply of our products or promotional product samples, with or without warning, whenever we have reason to believe, at our own discretion, that the customer’s behaviour is such that it constitutes a breach of these General Terms and Conditions of Sale.

1.4 These General Terms and Conditions of Sale govern only the offer, transmission and acceptance of purchase orders for the products listed on “shop.dermophisiologique.it” made between the users of “shop.dermophisiologique.it” and us, the Vendor.

1.5 These General Terms and Conditions of Sale do not cover the supply of any services or the sale of any products by subjects other than us that may appear on “shop.dermophisiologique.it” by means of links, banners or other hypertext connections. We are not authorised to market and sell such products or services on-line and cannot, therefore, be held liable for any losses you, the user, may incur when following such links.
 

2. How to form a contract with DERMOPHISIOLOGIQUE

2.1 In order to complete a purchase contract for one or more of the products listed on “shop.dermophisiologique.it”, you need to fill out the electronic Order Form and send this to us telematically, always following the instructions provided.

2.2 The Order Form includes a reference to these General Terms and Conditions of Sale, together with a summary of the basic information on each of the products you are ordering and its price (inclusive of all applicable tax and duty), the possible payment methods for each product, the delivery method for each purchased product, the relevant shipping and delivery costs, a reference to your Cancellation Rights and the methods and times for product returns.

2.3 A legally-binding contract is formed once we have received your Order Form and checked the accuracy of the data in your order.

2.4 Before purchasing products by sending us your completed Order Form, we recommend that you read these General Terms and Conditions of Sale and the details of your Cancellation Rights very carefully and then print out a copy by using the “print” command or save and keep a copy for your personal use.

2.5 Your Order Form will be kept in our database only for as long as is strictly necessary to fulfil the order and, in any case, in accordance with current law. You can access your Order Form at any time by using the Orders section of the website.

2.6Before you can send us your completed Order Form, you will be asked to check and correct any errors you might have made in filling out the form.

2.7 Depending on the country of registration in your user profile, you can form the contact with us in either Italian or English.

2.8 Once the contract has been formed, we will process your purchase order.

2.9 We may decide not to process purchase orders if there is insufficient guarantee of the purchaser’s solvency, if certain data are missing and/or incorrect or if the ordered products are currently unavailable.

We undertake to inform you promptly and, in any case, within thirty (30) days after receipt your order if the products listed on “shop.dermophisiologique.it” are no longer available or have been withdrawn from sale since your last visit to our website or transmission of your Order Form. If you paid for these products when you sent us your completed Order Form, we shall refund the amount in full.

2.10 Upon sending us the Order Form telematically, you unconditionally accept and undertake to comply with these General Terms and Conditions of Sale in all dealings with us, the Vendor. Please do not send us the Order Form for the purchase of products on “shop.dermophisiologique.it” if you do not agree with any of the terms and conditions of these General Terms and Conditions of Sale.

2.11 Upon sending us the Order Form, you confirm that you have read and accept these General Terms and Conditions of Sale and all the other information provided on “shop.dermophisiologique.it”, including that accessed via links, such as the General Terms and Conditions of Use, our Privacy Policy and the details of your Cancellation Rights.

2.12 Once the contract has been formed, we will send you an email of acknowledgement of the purchase order. This will contain a summary of these General Terms and Conditions of Sale, together with information on the essential features of the products you have purchased, the product prices and corresponding shipping costs, your chosen method of payment and any extra delivery charges, as well as information on your cancellation rights and how to exercise these, how to make complaints, how to contact our Customer Service and our current commercial warranties.

2.13 13 Please note that we normally expect any product you purchase from our website to be delivered within the country in which you place the order. If, therefore, you wish to purchase a product and then have it delivered to a different country, you accept full liability for entering such details and the transaction itself, including compliance with any applicable laws or restrictions on exports in the country in which you have placed the order and any import laws and restrictions on imports in the country of delivery. We cannot, therefore, be held liable for any loss incurred in such cases.
 

3. Warranties and pricing i

3.1Only the highest quality DERMOPHISIOLOGIQUE products are offered for sale on the “shop.dermophisiologique.it” website. These products are manufactured directly by us, the Vendors, and are carefully selected by means of strict quality controls.

3.2 We, the Vendor, do not sell used or irregular products or any product of a quality below current market standards.

3.3The essential characteristics of the products listed on “shop.dermophisiologique.it” are detailed in a product sheet in accordance with Articles 52 and 53 of the Italian Consumer Code. We guarantee that the details, descriptions and images of the products on the website are correct at the time of publication; we cannot, however, guarantee, within reasonable legal limits, that the details, descriptions and images of the products on the website are accurate, complete, reliable, updated or free of errors, including any errors caused by your Internet browser and/or monitor.

3.4 All the prices shown for the products listed on “shop.dermophisiologique.it” are inclusive of VAT at the current Italian rate and are in Euro. The product price does not include the cost of shipping and delivery. We regularly check that all prices on our website are correct, although we cannot guarantee a total absence of error. If there is an evident error in the price shown for a product, we shall offer you, the customer, the chance to buy the product at the correct price or to cancel your order. Product prices may be subject to change. All products are sold on the basis of the price published on the website and so you should check the final price, including costs, before sending us your Order Form.

3.5We cannot accept enquiries from countries not included in the list of countries on the “shopping-cart” page.

3.6 All our products are guaranteed by a safety seal or sealed with clear plastic film.

3.7If you should decide to cancel your order, we, the Vendor, have the right to refuse acceptance of any returned products without the original safety seal and/or clear plastic film, whose essential features or qualities have been altered or that show signs of damage.
 

4. Payment

4.1 You can choose any of the payment methods shown on the Order Form when it comes to paying for the products and their shipping and delivery costs. Your current account will be debited the corresponding amount as soon as the products are shipped.

4.2 If paying by credit card, please note that all credit card holders are subject to checks by the card issuer (card validity and authorisation). We cannot be held liable for any delays in delivery or non delivery of a product if the issuer of the credit card used by the customer has refused or fails to authorise the transaction, for any reason, before or after actual payment.
 

5. Vouchers: Dermophisiologique Cards and Promotional Codes

5.1 “Vouchers” are personalised codes, also called Dermophisiologique Cards, offering you a discount on purchases made on “shop.dermophisiologique.it”.

5.2 The box for your Dermophisiologique Card or Promotional Code is shown on the first page of your “shopping-cart”: after adding items to your cart, enter the code in the Promotional Code box and then click on “Recalculate price”. You can use vouchers for more than one order, depending on your promotional code.

5.3 Limitations when using vouchers:
• You can use your voucher either just once or several times, depending on your type of promotional code, except for in the case of returns (see point 5.4 below);
• Vouchers cannot be converted into cash of any description whatsoever;
• A voucher cannot be used more than once for the same order;
• A voucher is only valid for those items whose actual value is at least one (1) Euro more than the value of the voucher itself.
• Vouchers cannot be used in conjunction with other promotions and/or charity sales.

5.4 If, for any reason, you are dissatisfied with your order, you can return any products bought using a voucher by following the standard returns procedure in the Returns section of this website. Once your return has been accepted, the relevant code will be reactivated at the original value. We will refund you any difference between the value of the voucher and the amount actually paid in the manner and within the time indicated for the normal refund procedure.
 

6. Shipping and delivery

6.1 Please go to the PURCHASES AND SHIPPING section in the Information area of this website for details of the product shipping and delivery methods. Please read this section carefully, as the information it contains forms an integral and substantial part of these General Terms and Conditions of Sale and, as such, are deemed to have been read and accepted by you at the moment you send us your Order Form. Your products will be delivered within thirty (30) days from the date after receipt of your order unless we, the Vendor, inform you within the same period, also by email, that the ordered products are temporarily or permanently unavailable.
 

7. Customer Service

7.1 Please feel free to email our Customer Service should you require further information:
servizioclientiweb@dermophisiologique.it. See the Information area for further details.
 

8. Cancellation Rights

8.1 Our goal is to offer our customers superior cosmetic products. If, for any reason, you are not satisfied with your order, you can exercise your cancellation rights (right of withdrawal) within ten (10) working days from the day on which you received the product(s) and without having to give us any reason. You cannot, however, ask for another product in exchange.

8.2 You must use the Contact Form to cancel your or send a registered letter to our head office within 10 days from receipt of the product(s).

8.3 You should then return the products to us by handing them to the courier within fifteen (15) working days from receipt of your order.

8.4 The only costs you will incur will be those for returning the products.

8.55 If you should decide to exercise your right to cancel the order, you may use the same courier as we, the Vendor, used to deliver your order or a different one, in either case you are expected to pay the cost of return shipping yourself. We will only refund you the actual purchase price, excluding any shipping costs. You will be entirely liable for any loss or damage to the products during transit.

8.6 If you should decide to use a different courier to that indicated by us in the Returns Form, you will have to pay the cost of return shipping yourself. In this case we will refund you the actual purchase price plus the original shipping costs to your home. You will, nevertheless, be entirely liable for any loss or damage to the products during transit

8.7In addition to the terms, conditions and methods described in points 8.1, 8.2, 8.3 and 8.4 above, you have exercised your Cancellation Rights correctly when you satisfy all the following conditions:
• the Contact Form must be filled out correctly and sent to the Vendor within ten (10) working days from receipt of the products;
• returned products must not be used, washed, opened or damaged;
• the original identifying pack used for the product must be whole, complete with the seal and/or clear plastic film, forming an integral part of the goods to be returned;
• products must be returned in their original packaging. The pack may still be sealed or, in any case, protected with all due diligence. If returning a “kit”, you must return all parts of the kit;
• returned products must be sent to the Vendor in a single shipment. Please note that we reserve the right to refuse acceptance of products belonging to the same order if returned and shipped at different times, even if part of a kit;
• returned products must be handed to the courier within fifteen (15) working days from the date on which you received the products.

8.8 If you meet all the above conditions, we will refund you the original purchase price received for the products, provided that these are returned to us unused and undamaged, having been looked after with due care and attention, within fifteen (15) working days from the date on which you received the products.

8.9 After checking that you have satisfied the above terms and conditions, we will refund you the amount due as indicated in paragraph 9 below.

8.10 You forfeit your right to any refund if you fail to satisfy the above terms and conditions when cancelling the order; you may, however, recover the returned goods, at your expense, in the same condition in which they were returned to us; otherwise, we, the Vendor, may keep the products, together with the original purchase amount.

8.11You, the customer, are expected to check the state of the product(s) upon delivery by the courier.
 

9. Refund times and methods

9.1 Once you have returned the products, we check that the terms and conditions in paragraph 8 above have been met. If all is well, we will send you an email confirming that we have accepted the returned products.

9.2 Regardless of how you paid for the products, we will refund you the due amount as soon as possible and, in any case, within thirty (30) days from the date on which you informed us of your decision to exercise your cancellation rights, always provided that the terms and conditions for cancellation have been met and that the returned products have been accepted.

9.3 If the recipient of the products indicated in the Order Form and the person who paid the amount due for their purchase are not one and the same, any refund will be paid to the person who actually paid for the products if the order is cancelled.

9.4 We will re-credit your account within thirty (30) days at the latest after receipt of the returned products.

9.5We, the Vendor, recommend using TNT (www.tnt.it) as the courier to return your order. If you decide to use this courier to return the products to us, you will not be expected to pay the cost of return shipping. In fact, provided you cancel your order in accordance with the aforementioned terms and conditions, this option allows us to pay the cost of return shipping to TNT on your behalf, meaning that you will not be asked to pay the courier. This method also allows us to track the pack at all times and relieves you of all liability for any loss or damage to the products during transit.

9.6 If, however, you prefer to use a different courier to that indicated by the Vendor to return the products, you will be expected to pay the full cost of return shipping yourself and you will have full liability for any loss or damage to the products during transit.
 

10. Privacy

10.1 Please see our Privacy Policy section to obtain information on how we process the personal data and financial of consumers. We, the Vendor, guarantee, in any case, that your data will always be processed lawfully and for contractual purposes only.

10.2 Please read our General Terms and Conditions of Use if you have not already done so, as these contain important details on how we process the personal data of our users and which data security systems we have adopted.

10.3 For further information on our Privacy Policy, please email us at servizioclientiweb@dermophisiologique.it or write to us at Dermophisiologique - Vicolo L. Pasteur, 120 - Caronno Pertusella (VA) 21042 - ITALY.
 

11. Applicable law and dispute resolution

11.1 The contract with the Vendor is formed in the Italian language and these General Terms and Conditions of Sale are regulated, disciplined and interpreted in accordance with the law of Italy, including Legislative Decree n° 206 dated 6th September 2005 (“Consumer Code”) and subsequent amendments, as well as Legislative Decree n° 70 dated 9th April 2003 (“Implementation of European Directive n° 2000/31/EC on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market” - “E-commerce Decree”) and subsequent amendments.

11.2 Any dispute arising from the interpretation, validity and/or execution of these General Terms and Conditions of Sale shall be adjudicated by the Consumer Claims Tribunal.
 

12. Changes and updates

12.1 These General Terms and Conditions of Sale may be changed whenever necessary, also to reflect any changes in the law. The new General Terms and Conditions of Sale will come into effect as of the date that they are published on “shop.dermophisiologique.it”.