| COUNTRY OF PURCHASE | COURIER | SHIPPING COSTS PER ORDER | DELIVERY TIMES |
|---|---|---|---|
| ITALY | TNT | 6,00€ | WITHIN 72 HOURS |
| EMEA REGION | TNT | 25,00€ | WITHIN 72 HOURS |
Surcharge for cash on delivery: 6.00 EURO
Delivery will take place within 72 working hours from the moment
of shipping. The courier requires your signature upon delivery.
The courier will leave a card with instructions on how to pick up
the shipment if you (or the receiver) are absent at the moment of
delivery. Once your order has been processed, you will receive an
email with the tracking code or the number of the shipping
document (e.g. the CMR or the AWB) so that you can use this to
check its progress (www.tnt.it).
An extra day may be required for shipments to Basilicata,
Campania, Calabria, Puglia and all Italian islands.
Delivery times are approximate for shipments to foreign countries
and may vary depending on the final destination.
NB: The delivery times shown here start from the
date of shipping, not the date of your order. We try to process in
48 hours all orders received during the working week (Monday to
Friday, 9:00 a.m. to 6:00 p.m.). Nevertheless, please bear in mind
that there could be a slight delay in processing your order if we
receive your order in a particularly busy period.
Make sure that the delivery address is correct before paying for
your order. We cannot be held liable for any delay or loss in the
event of standard shipping to an incomplete or incorrect address.
All prices indicated by Dermophisiologique are VAT inclusive (at
the current Italian rate of VAT).
We cannot be held liable for any packages that have been opened or
tampered with during the delivery process if sent by mail.
Non consignment of an order must be reported (via email or phone)
within 45 working days from the date of shipping the goods. Any
complaints received after said period will not be accepted.
Please consult the courier's own website (TNT) for further
information:(www.tnt.it).